Legal
Terms of Service
Last updated: 21 September 2026
Welcome to Twenty One Perfumes. Twenty One Perfumes is a trading name of RAVI PERFUMES S.L., a company registered in Spain under tax identification number B88804919, with its registered office at Calle Gavilán 22, Polígono Los Gallegos, 28946 Fuenlabrada, Madrid, Spain. The terms "we", "us" and "our" refer to RAVI PERFUMES S.L., trading as Twenty One Perfumes.
We operate this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Twenty One Perfumes is powered by Shopify, which enables us to provide the Services to you.
The terms and conditions below, together with any policies referenced in them (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully. They include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Services.
If you are a consumer, nothing in these Terms affects the rights you have under Spanish and European Union consumer law. Where any term below conflicts with a right you cannot be deprived of by contract, that right prevails.
1. Access and account
By agreeing to these Terms of Service, you confirm that you are at least 18 years old, or the age of majority in your country of residence if that is higher, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address and your billing, payment and shipping details. You confirm that all the information you provide is correct, current and complete, and that you have all rights necessary to provide it.
You are responsible for keeping your account credentials secure and for all activity on your account. You may not transfer, sell, assign or license your account to anyone else.
2. Our products
We have made every effort to represent our products accurately in our online store. Colours and product appearance may nonetheless differ from how they appear on your screen, depending on the device you use and its settings.
Fragrance is subjective and its performance varies with skin chemistry, temperature and how it is stored. Descriptions of scent notes and longevity are given in good faith as a guide and are not a guarantee of how a perfume will behave for you.
All product descriptions are subject to change at any time without notice at our discretion. We may discontinue any product at any time, and we may limit the quantities of any product we offer to any person, geographic region or jurisdiction, case by case.
3. Orders
When you place an order you are making an offer to purchase. We may accept or decline your order at our discretion. Your order is not accepted until we confirm acceptance, and we must receive and process your payment before your order is accepted. Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests once an order has been accepted. If we do not accept, change or cancel an order, we will attempt to notify you using the email address, billing address or phone number you provided at the time of the order.
If you are a consumer resident in the European Union, you have a statutory right to withdraw from your purchase within 14 days of receiving it, subject to the exceptions allowed by law. How to exercise that right, and the circumstances in which it does not apply to sealed cosmetic products, are set out in our Refund Policy. Returns and exchanges are handled in accordance with that policy.
You confirm that your purchases are for your own personal or household use and not for commercial resale or export.
4. Prices and billing
Prices, discounts and promotions are subject to change without notice. The price charged for a product is the price in effect when the order is placed, and it will be set out in your order confirmation email. Prices shown to consumers include VAT where applicable. Unless stated otherwise, posted prices do not include shipping, handling, customs or import charges.
Prices in our online store may differ from prices offered in physical stores or in stores operated by third parties. We may run promotions that affect pricing and that are governed by their own terms. Where a promotion's terms conflict with these Terms, the promotion's terms govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases, and to update it promptly, including your email address and payment card details, so that we can complete your transactions and contact you when needed.
You confirm that the payment card information you provide is true, correct and complete, that you are authorised to use the card, that the charges will be honoured by your card issuer, and that you will pay the charges at the posted prices, including shipping and handling and all applicable taxes.
5. Shipping and delivery
All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing or events outside our reasonable control.
If you are a consumer, risk of loss or damage passes to you when you, or a third party you have named other than the carrier, take physical possession of the goods. If you are not a consumer, risk passes to you when we hand the products to the carrier.
6. Intellectual property
Our Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and the design, selection and arrangement of them, are owned by RAVI PERFUMES S.L., its affiliates or its licensors, and are protected by Spanish, European Union and international copyright, trademark and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on the Services without our prior written consent. Except as expressly provided here, nothing in these Terms grants you a licence or other rights under any patent, trademark, copyright or other intellectual property of RAVI PERFUMES S.L., Shopify or any third party. All rights not expressly granted are reserved.
The Twenty One Perfumes name, logo, product and service names, designs and slogans are trademarks of RAVI PERFUMES S.L. or its affiliates or licensors. You must not use them without our prior written permission. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. The perfume house names and product names in our catalogue are the trademarks of their respective owners, and we sell their products as an independent retailer without any claim to those marks.
7. Optional tools
You may be given access to tools offered by third parties as part of the Services, which we neither monitor nor control.
You acknowledge that we provide access to such tools "as is" and "as available", without warranties, representations or conditions of any kind and without endorsement. To the extent permitted by law, we have no liability arising from or relating to your use of optional third-party tools.
Any use of the optional tools offered through the site is at your own risk and discretion, and you should make sure you are familiar with and approve of the terms on which those tools are provided by the relevant third party.
We may offer new features through the Services in future, including new tools and resources. Those features are also part of the Services and are subject to these Terms of Service.
8. Third-party links
The Services may contain materials and links to websites provided or operated by third parties, including embedded third-party functionality. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access those materials or sites, you do so at your own risk.
To the extent permitted by law, we are not liable for any harm or damage related to your access of any third-party website, or your purchase or use of any products, services, resources or content on any third-party website. Please review the third party's policies and practices carefully and make sure you understand them before you enter into any transaction. Complaints, claims, concerns or questions about third-party products and services should be directed to that third party.
9. Relationship with Shopify
Twenty One Perfumes is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with RAVI PERFUMES S.L., trading as Twenty One Perfumes. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and us, including any injury, damage or loss resulting from purchased products and services. To the extent permitted by law, you release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with us.
10. Privacy
All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may also be subject to Shopify's own privacy policy. Our Cookie Policy lists what we store in your browser and what each item is for. By using the Services, you acknowledge that you have read these policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit to the Services will be transmitted to and shared with Shopify, and with third parties that may be located in countries other than the one where you live, in order to provide services to you. Our Privacy Policy has more detail on how we, Shopify and our partners use your personal information.
11. Feedback
If you submit, upload, post, email or otherwise send us any ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback in any medium for any purpose, including commercial use. We may use those rights to operate, provide, evaluate, improve and promote the Services and to perform our obligations and exercise our rights under these Terms.
You also confirm that you own or have all necessary rights to the Feedback, that you have disclosed any compensation or incentive you received in connection with submitting it, and that it complies with these Terms. We are under no obligation to keep your Feedback confidential, to pay you for it, or to respond to it.
We may, but are not obliged to, monitor, edit or remove Feedback that we consider unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that violates anyone's intellectual property or these Terms.
Your Feedback must not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. It must not contain unlawful, abusive or obscene content, or any virus or other malware that could affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties about the origin of any Feedback. You are responsible for the Feedback you submit and for its accuracy.
12. Errors, inaccuracies and omissions
Occasionally there may be information in the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders where information was inaccurate, at any time and without prior notice, including after you have submitted your order. Where an order is cancelled for this reason after payment, we will refund you in full.
13. Prohibited uses
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to breach any applicable international, European Union, national, regional or local law or regulation; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, disparage or intimidate our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use or re-use any material that does not comply with these Terms; (g) to transmit or procure the sending of any advertising or promotional material, including junk mail, chain letters or spam; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or that may harm us, Shopify or users of the Services, or expose them to liability.
You also agree not to: (a) upload or transmit viruses or any other malicious code that may affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any part of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm or pretext the Services; (e) use any robot, spider, scraper, data gathering or extraction tool, automatic device or process, AI tool such as an agentic AI, or any automated or manual means to access the Services; or (f) interfere with, bypass or circumvent the security or authorisation features, robot exclusion headers, or other measures we use to restrict access to the Services. We may suspend, disable or terminate your account if we determine that you have breached any part of these Terms.
14. Agents
14.1 This section applies if you use, allow, enable or cause the deployment of an Agent to access, use or interact with any of the Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity, and that can be executed on behalf of or using a person's device without direct supervision.
14.2 No Agent may access, use or interact with the Services unless it identifies itself at all times and operates in strict accordance with the requirements in section 14.4. No Agent may access, use or interact with the Services if we have asked it to refrain from doing so.
14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses and interacts with the Services.
14.4 Agents must: (i) identify in all HTTP and HTTPS requests that the request is from an Agent, and disclose the Agent's name by including "Agent/[agent name]" in the request's user agent string; (ii) not conceal or obscure that any access, use or interaction is from an Agent, including by mimicking human behaviour and interaction patterns, or by completing or circumventing CAPTCHAs or other measures intended to distinguish computer use from human use; (iii) answer truthfully any question or prompt that seeks to determine whether an interaction comes from a human or a computer; and (iv) not circumvent or avoid any measure intended to block, limit, modify or control whether and how Agents access, use or interact with the Services.
15. Termination
We may terminate this agreement or your access to the Services, or any part of them, at our discretion and at any time, and you will remain liable for all amounts due up to and including the date of termination. Where you are a consumer, we will not terminate your access without cause while an accepted order remains undelivered.
The following sections continue to apply after any termination: Intellectual property, Feedback, Termination, Disclaimer of warranties, Limitation of liability, Indemnification, Severability, Waiver and entire agreement, Assignment, Governing law and jurisdiction, Privacy, and any other provisions that by their nature should survive termination.
16. Disclaimer of warranties
The information presented on or through the Services is made available for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information, and any reliance you place on it is at your own risk.
Except as expressly stated by us, and to the fullest extent permitted by applicable law, the Services and all products offered through them are provided "as is" and "as available" for your use, without representation, warranty or condition of any kind, whether express or implied, including implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement. We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free.
Nothing in this section limits or excludes the legal guarantee of conformity that applies to goods sold to consumers under Spanish and European Union law, which gives you rights against us for a period of three years from delivery where goods do not conform to the contract. Those rights apply in addition to anything stated here and are free of charge to you.
17. Limitation of liability
To the fullest extent permitted by law, neither we, nor our partners, directors, officers, employees, affiliates, agents, contractors, service providers or licensors, nor those of Shopify and its affiliates, are liable for any injury, loss or claim, or for any direct, indirect, incidental, punitive, special or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data or replacement costs, whether based in contract, tort including negligence, strict liability or otherwise, arising from your use of any of the Services or any products obtained through them, or from any other claim related in any way to your use of the Services or any product, including any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Services or any content or product posted, transmitted or otherwise made available through the Services, even if we have been advised of the possibility.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for defective products under Spanish product liability law, or for any other liability that cannot be excluded or limited under applicable law. If you are a consumer, the limitations in this section apply only to the extent that Spanish and European Union consumer law permits.
18. Indemnification
If you are using the Services other than as a consumer, you agree to indemnify, defend and hold harmless RAVI PERFUMES S.L., Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, payable to any third party arising out of your breach of these Terms of Service or the documents they incorporate by reference, your breach of any law or the rights of a third party, or your access to and use of the Services.
We will notify you of any claim to be indemnified, and a failure to notify you promptly will not relieve you of your obligations unless you are materially prejudiced by it. We may control the defence and settlement of such a claim at your expense, including the choice of counsel, but we will not settle any claim that requires non-monetary obligations from you without your consent, which you will not unreasonably withhold. You will cooperate in the defence of indemnified claims, including by providing relevant documents.
19. Severability
If any provision of these Terms of Service is found to be unlawful, void or unenforceable, that provision will still be enforceable to the fullest extent permitted by applicable law, and the unenforceable part will be treated as severed from these Terms. That finding will not affect the validity and enforceability of the remaining provisions.
20. Waiver and entire agreement
Our failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision.
These Terms of Service, and any policies or operating rules we post on this site or in respect of the Services, constitute the entire agreement between you and us and govern your use of the Services, superseding any earlier or contemporaneous agreements, communications and proposals, whether oral or written.
Any ambiguity in the interpretation of these Terms of Service will not be construed against the drafting party.
21. Assignment
You may not delegate, transfer or assign these Terms or any of your rights or obligations under them without our prior written consent, and any attempt to do so will be void. We may transfer, assign or delegate these Terms and our rights and obligations, provided that this does not reduce any guarantee or right you have as a consumer.
22. Governing law and jurisdiction
These Terms of Service, and any separate agreement under which we provide you the Services, are governed by Spanish law.
If you are a consumer resident in the European Union, this choice of law does not deprive you of the protection of the mandatory rules of the country where you habitually reside, and you may bring proceedings in the courts of that country. Where you are not a consumer, the courts of Madrid, Spain, have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.
Before starting proceedings, we would prefer to resolve the matter directly. Please contact us using the details in section 25 and we will respond.
23. Headings
The headings in this agreement are included for convenience only and do not limit or otherwise affect these Terms.
24. Changes to these Terms of Service
You can review the most current version of the Terms of Service at any time on this page.
We may update, change or replace any part of these Terms of Service by posting updates and changes to our website, and it is your responsibility to check this page periodically. We will notify you of any material change in accordance with applicable law, and the change will take effect on the date specified in the notice. Your continued use of or access to the Services after a change is posted constitutes acceptance of that change. A change will not apply retroactively to an order we have already accepted.
25. Contact information
Questions about these Terms of Service should be sent to us at info@twentyoneperfume.com.
RAVI PERFUMES S.L., trading as Twenty One Perfumes
Calle Gavilán 22, Polígono Los Gallegos
28946 Fuenlabrada, Madrid, Spain
Email:
info@twentyoneperfume.com
Telephone: +34 630 514 141
Tax identification number (NIF/CIF): B88804919
VAT number: ESB88804919