Paris Corner Minya Coco Lush 100ml

Last updated: 21 September 2026

We want you to be happy with what you buy from Twenty One Perfumes. This page explains how to send something back, what you get returned to you, and how long each step takes. It covers two separate things, and they are worth keeping apart: your right to change your mind about any order, and your rights when something arrives damaged, wrong or faulty. You do not lose the second by missing the deadline on the first.

Nothing here reduces the rights you have as a consumer under Spanish and European Union law. Where anything below conflicts with a right you cannot be deprived of by contract, that right wins.

1. Changing your mind: 14 days, no reason needed

1.1. If you are a consumer, you may cancel your order within 14 calendar days and send it back to us. You do not have to give us a reason, and we do not have to agree: the decision is yours alone.

1.2. The 14 days run from the day you, or someone you have named other than the courier, physically receive the goods. If an order arrives in more than one delivery, the 14 days run from the day the last item arrives.

1.3. To meet the deadline it is enough that you tell us before the 14 days are up. You then have a further 14 days from telling us to get the goods back to us.

1.4. This right belongs to the person who placed the order. If you bought a perfume as a gift, you are the one who can cancel it, not the person who received it.

2. Sealed bottles, and the one exception

2.1. Perfume is supplied sealed for reasons of health protection and hygiene. Spanish law allows us to refuse a cancellation where a sealed product has been unsealed after delivery and is no longer suitable for return on those grounds. In practice that means a bottle whose cellophane or factory seal has been broken cannot be sent back under section 1.

2.2. While the seal is intact you may cancel, and this applies to discounted and sale items exactly as it applies to anything else.

2.3. You are allowed to handle and inspect what you have bought as you would in a shop. If the goods come back to us worth less because you handled them beyond that, we may reduce your refund by the amount of that loss in value, and we will tell you why if we do.

2.4. Section 2.1 does not apply where a product arrives damaged, faulty or not what you ordered. Those are covered by section 6, and the seal makes no difference there.

3. How to send something back

3.1. Tell us first, by email at info@twentyoneperfume.com or by phone on +34 630 514 141. You may use the model withdrawal form in section 8, but you do not have to: any clear statement that you are cancelling will do.

3.2. Tell us your order number and which items you are sending back. We will confirm by email and tell you where to send the parcel.

3.3. Pack the items so they arrive in the condition they left in, and use a service that can be tracked. Until the parcel reaches us it is your responsibility, and a tracking number is what settles any question about where it got to.

4. Who pays for return postage

4.1. You pay the cost of sending goods back to us when you are cancelling under section 1. This paragraph is your advance notice of that, which is what the law requires before the cost can fall to you.

4.2. We pay it when the goods were damaged, faulty or not what you ordered. In that case do not pay anything: contact us and we will arrange collection or cover the postage.

5. Your refund

5.1. We refund you without undue delay, and in any event within 14 calendar days of the day you tell us you are cancelling.

5.2. We may hold the refund until we have the goods back, or until you show us proof that you have sent them, whichever happens first.

5.3. We refund what you paid for the goods and the standard cost of the original delivery. If you chose a faster or more expensive delivery than our cheapest standard option, we refund the standard cost rather than the supplement.

5.4. The refund goes back to the payment method you used, unless you expressly agree otherwise. It never costs you a fee. How quickly it appears after we send it depends on your bank or card issuer rather than on us.

6. Damaged, wrong or faulty items

6.1. This section is separate from section 1 and is not limited to 14 days. Under Spanish law, goods sold to consumers carry a legal guarantee of conformity for three years from delivery. If what you received does not match what was described, or does not work as it should, you may ask us to repair or replace it, and where that is not possible or proportionate, to reduce the price or refund you.

6.2. Tell us as soon as you reasonably can after noticing the problem, by email or phone. Photographs of the item and its packaging help us sort it out quickly, and we may ask for them.

6.3. A broken seal does not affect this. Nor does a discount: sale items carry the same guarantee as everything else.

6.4. Nothing in this section costs you anything.

7. Exchanges

7.1. Where an item arrived damaged, faulty or wrong, we will replace it with the same item where we have it in stock, or refund you where we do not.

7.2. Where you have simply changed your mind, cancel under section 1 for a refund and place a new order for what you would prefer. That is faster than an exchange and it keeps your 14 days intact on the new order.

8. Model withdrawal form

You may use this form to cancel, but you do not have to. Copy it into an email to info@twentyoneperfume.com, or post it to the address below.

To RAVI PERFUMES S.L., trading as Twenty One Perfumes, Calle Gavilán 22, Polígono Los Gallegos, 28946 Fuenlabrada, Madrid, Spain, email info@twentyoneperfume.com:

I hereby give notice that I withdraw from my contract of sale of the following goods:

Ordered on / received on:
Order number:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is notified on paper):
Date:

9. If you are not happy with the outcome

9.1. Write to us first at info@twentyoneperfume.com and we will look at it again.

9.2. You may also take a complaint to the consumer authorities of the autonomous community where you live, or to your local consumer information office. Doing so does not affect any other right you have.

10. Need help

RAVI PERFUMES S.L., trading as Twenty One Perfumes
Calle Gavilán 22, Polígono Los Gallegos
28946 Fuenlabrada, Madrid, Spain
Email: info@twentyoneperfume.com
Telephone: +34 630 514 141
Support hours: Monday to Saturday, 9:00 to 18:00 (Madrid time)
Tax identification number (NIF/CIF): B88804919

You can email us at any time. Anything sent outside the hours above is answered on the next working day, and none of the deadlines in this policy depend on when we reply: what counts is the day you tell us.